Payments
Explore articles that help you understand how payments work in Maroo, including payment processing, payout timelines, payment methods, refunds, and troubleshooting common issues.
36 articles
Bank transfers with PlaidDiscover bank transfers with Plaid on Maroo. Securely link your accounts for convenient transactions.
Manual ACH paymentLearn how to process manual ACH payments on Maroo. Easy steps for secure and efficient transactions.
Payment Status
Understand what each payment status means in Maroo so you can track progress, spot issues quickly, and know when funds are on the way.
How Long Do Payments Take?Payment processing times: Check out a rundown of processing times for credit cards, debit cards and bank transfers.
ACH Payment Errors: Causes and SolutionsLearn about the most common reasons ACH payments fail and how to quickly resolve issues to ensure successful bank transfers.
Business-to-business ACH payments
Multiple PaymentsHow to create multiple payments in the Maroo dashboard
Why Your First Payout Takes LongerA brief overview of why first payouts take longer and how your Maroo payout schedule speeds up after your initial transaction.
Why is My Payment Taking Longer Than Usual?This article covers the most common reasons a payment may take longer than expected and how to stay informed during processing.
Managing Bank Accounts
Learn how to add, update, and remove bank accounts in Maroo to keep your payments running smoothly and securely.
How To Delete A Connected Bank AccountLearn how to safely remove a connected bank account from your Maroo wallet and ensure payouts continue without interruption.
I Can't Find My Bank On The ListFind out why your bank may be missing from the list and how to proceed with connecting your account or completing a payment.
How To Add Or Change Default Bank AccountLearn how to update your bank account information in Maroo to ensure payouts are sent to the correct account without interruption.
Bank Connection Failed? Here’s How to Fix It
Bank Verification Troubleshooting GuideLearn how to resolve bank verification issues on your Maroo account, including common errors, required documents, and steps to ensure your bank account is verified successfully.
How to Update Your Bank Details for Client Payments (Incoming & Outgoing)This is separate from the Subscription & Billing tab, which only controls how you pay for your Maroo subscription.
How to Update Your Bank Details for Maroo Subscription PaymentsIf you need to change the bank account or payment method used to pay for your Maroo subscription, you can update it directly in your Subscription & Billing settings.
Common Questions from Businesses
Find answers to the most common payment questions asked by businesses, including payment processing, refunds, payment methods, fees, and payout timelines.
Accepting Credit Card Payments On The Starter PlanLearn how to enable credit card payments on the Starter Plan, update invoices after Stripe verification, and pass international card fees to clients.
Managing and Cancelling Client Payment SchedulesLearn how and when you can adjust or cancel a client’s payment schedule, and why Autopay settings may be locked after the first payment.
Are Partial Payments Supported?Understand Maroo's approach to partial payments and learn how to use payment schedules to split an invoice into multiple installments for your clients.
How Can I Track My Payments?Maroo offers a built-in Status Tracker that shows where your funds are at any point in time—from payment received to deposit.
Can I Use A Savings Account to Make a Payment?Having trouble paying with a savings account? This article explains the limitation and provides alternative payment methods.
What Happens If A Payment Is Sent To A Closed Bank Account?Learn what happens when a payment is sent to a closed bank account, including how the payment is handled, what to expect during the return process, and the steps you…
What Is the QR Code on My Dashboard For?The QR code displayed on your Maroo dashboard is directly connected to your unique payment link. It allows clients to quickly access your payment page without needing an invoice.
What Countries Are Open to Payments with Maroo?Learn which countries are currently supported for payments in Maroo and what to expect as international support expands.
Why your debit card shows “insufficient funds” even when you have moneyLearn why your debit card may show an “insufficient funds” error and how to resolve it.
How to Decide Who Pays the Processing FeesLearn how to decide who pays processing fees on your invoices — whether your business, your clients, or a custom split — and how to set it up in your…
Can I Cancel A Payment In Progress?Learn why transactions can’t be cancelled once in progress and how to issue a refund after a payment has completed.
Can I get paid without adding business owner details?Understand how to receive payments on Maroo after your account approval and where to find Business or Legal Details in your settings.
Why Did My Client Receive a Payment Reminder After I Removed Scheduled Payments?Learn why a client may still receive a payment reminder after scheduled payments are removed and how this affects future charges.
Can a Payment Be Split Between Multiple Payments?Learn whether you can split a payment across multiple payment methods and what steps to take if you’d like to divide your payment.
Do Clients Get Notified If Their Payment Fails?Find out how Maroo notifies clients when a payment fails and what steps you can take to ensure payments are successfully completed.
Why Vendors Should Not Use Their Own Email for Client PaymentsLearn why payments may fail when a vendor uses their own email address and how to ensure payments are submitted correctly.
Why Can’t My Clients Pay with a Credit or Debit Card?Learn why your clients may be unable to pay with a credit or debit card, how Stripe account restrictions can affect available payment methods, and the steps to restore card…
Common Questions from Clients
Find answers to the most common payment-related questions from clients, including payment methods, processing times, refunds, fees, and other payment topics.
Can I Pay an Invoice Using a Visa or Mastercard?Learn how to pay your Maroo invoice using a Visa or Mastercard, how to choose the correct card type, and what to do if card payments are unavailable.
How Do I Pay an Invoice by Check?Learn how to pay an invoice by personal check, where to find mailing instructions, and what to do if the check option isn’t available.
Why Am I Being Charged a Fee to Pay an Invoice?Learn why a payment fee may appear on your invoice and who controls these charges when paying through Maroo.
I Was Charged Twice, What Should I Do?Learn why you may see duplicate charges for a payment, what it means if one transaction is still pending, and what to do if a payment is declined or doesn't…