ACH payments are a secure and reliable way to transfer funds, but occasionally a payment may fail due to bank authorization or account setup requirements. Below are the most common reasons you may see an ACH payment fail and how to resolve each one.
ACH Payment Error: “Not Authorized by Corporate Customer”
This error means the customer’s bank has reported that the ACH payment was not authorized. When this happens, the bank blocks the transaction, and any future ACH payments from the same bank account may also fail until the issue is resolved.
How to resolve this issue:
The customer should contact their bank directly
Ask the bank to authorize ACH payments from Maroo
Once authorization is confirmed, the payment can be retried
This authorization must be completed by the bank and cannot be overridden within Maroo.
ACH Payment Error: “ACH Failed: No Account / Unable to Locate”
This error occurs when the customer has not yet created or connected a Stripe account, which is required to process ACH payments. Since no Stripe account is found, the payment cannot be completed.
How to resolve this issue:
The customer needs to complete Stripe onboarding
Once the Stripe account is created and connected, ACH payments should process normally
⚠️ Customers can complete Stripe onboarding using the link below:
https://pay.maroo.us/v/onboarding/stripe-management
Helpful Tip
If an ACH payment fails, reviewing the specific error message is the fastest way to understand what’s needed. Most ACH issues can be resolved quickly by authorizing payments with the bank or completing required account setup steps.
If you need help identifying an ACH error or guiding a customer through next steps, Maroo’s support team is always here to help. Contact us at [email protected].