If your bank connection fails in Maroo, don’t worry—this can happen for a few common reasons, and most issues are easy to resolve. Follow the steps below to get back on track.
1. Try a different account
If you have multiple accounts with the same bank, try connecting a different one.
You can also try using an account from another bank if available.
2. Check your bank’s security settings
Some banks—especially smaller banks or credit unions—may block or limit connections through Plaid.
To confirm, you can:
Review your bank’s online security or privacy settings
Check your bank’s website for third-party access policies
Contact your bank’s support team
If your bank restricts Plaid connections, you’ll need to connect your account manually.
3. Connect your bank manually
If you’re unable to connect through Plaid, you can still link your account by entering your bank details manually.
Businesses and freelancers:
We’ll send a small micro-deposit to your account. Once you receive it, enter the amount in Maroo to verify your account.Couples making a payment:
No micro-deposit is required—just enter your account details and proceed with your payment.
Still need help?
Reach out via chat or email us at [email protected]—we’re happy to help.