š³ Why Was I Charged Twice?
If you notice two charges for the same payment, donāt worry ā this doesnāt always mean that two payments were successfully processed.
In many cases, one charge may still be pending with your bank while only one payment has actually been submitted to Maroo.
š Why This Happens
When you submit a payment, your bank may temporarily display more than one pending transaction due to:
A duplicate payment attempt
A temporary authorization hold
Bank processing delays
Even if your bank shows two pending charges, Maroo may have only received one payment request.
š§¾ How to Check
If you believe youāve been charged twice:
Check whether both transactions are still marked as Pending in your bank account.
Contact Maroo Support with:
The email address of the business you paid
The payment amount
A screenshot showing both transactions (if available)
Our team will verify how many payments were actually received by Maroo.
š What If Only One Payment Appears in Maroo?
If only one payment appears in our system, the duplicate transaction is likely still pending at your bank and has not been submitted to Maroo.
š In this situation, we recommend contacting your bank as soon as possible to request cancellation of the duplicate pending transaction before it completes.
ā ļø What If the Payment Fails?
If the payment later failsāfor example, due to insufficient fundsāit means that Maroo tried to collect the funds but the payment is not completed. Your bank will release the funds back to your account, although it may take several business days for the return to appear. Depending on your bank's policies, you may also be charged an insufficient funds (NSF) fee.
š© Need Help?
If youāre unsure whether your payment was processed or believe youāve been charged twice, contact Maroo Support with:
The email address of the business you paid
The payment amount
The payment date
A screenshot of your bank transactions (if available)
Weāll review your payment history and help determine what happened.