Common Questions from Businesses
Find answers to the most common payment questions asked by businesses, including payment processing, refunds, payment methods, fees, and payout timelines.
17 articles
Accepting Credit Card Payments On The Starter PlanLearn how to enable credit card payments on the Starter Plan, update invoices after Stripe verification, and pass international card fees to clients.
Managing and Cancelling Client Payment SchedulesLearn how and when you can adjust or cancel a client’s payment schedule, and why Autopay settings may be locked after the first payment.
Are Partial Payments Supported?Understand Maroo's approach to partial payments and learn how to use payment schedules to split an invoice into multiple installments for your clients.
How Can I Track My Payments?Maroo offers a built-in Status Tracker that shows where your funds are at any point in time—from payment received to deposit.
Can I Use A Savings Account to Make a Payment?Having trouble paying with a savings account? This article explains the limitation and provides alternative payment methods.
What Happens If A Payment Is Sent To A Closed Bank Account?Learn what happens when a payment is sent to a closed bank account, including how the payment is handled, what to expect during the return process, and the steps you…
What Is the QR Code on My Dashboard For?The QR code displayed on your Maroo dashboard is directly connected to your unique payment link. It allows clients to quickly access your payment page without needing an invoice.
What Countries Are Open to Payments with Maroo?Learn which countries are currently supported for payments in Maroo and what to expect as international support expands.
Why your debit card shows “insufficient funds” even when you have moneyLearn why your debit card may show an “insufficient funds” error and how to resolve it.
How to Decide Who Pays the Processing FeesLearn how to decide who pays processing fees on your invoices — whether your business, your clients, or a custom split — and how to set it up in your…
Can I Cancel A Payment In Progress?Learn why transactions can’t be cancelled once in progress and how to issue a refund after a payment has completed.
Can I get paid without adding business owner details?Understand how to receive payments on Maroo after your account approval and where to find Business or Legal Details in your settings.
Why Did My Client Receive a Payment Reminder After I Removed Scheduled Payments?Learn why a client may still receive a payment reminder after scheduled payments are removed and how this affects future charges.
Can a Payment Be Split Between Multiple Payments?Learn whether you can split a payment across multiple payment methods and what steps to take if you’d like to divide your payment.
Do Clients Get Notified If Their Payment Fails?Find out how Maroo notifies clients when a payment fails and what steps you can take to ensure payments are successfully completed.
Why Vendors Should Not Use Their Own Email for Client PaymentsLearn why payments may fail when a vendor uses their own email address and how to ensure payments are submitted correctly.
Why Can’t My Clients Pay with a Credit or Debit Card?Learn why your clients may be unable to pay with a credit or debit card, how Stripe account restrictions can affect available payment methods, and the steps to restore card…