If you recently removed scheduled payments from an invoice but your client still received a reminder, this can happen depending on when the changes were made. This article explains why reminders may still be sent and what it means for your client’s payment schedule.
Why Did My Client Receive a Reminder?
Payment reminders are automatically scheduled and sent based on the original payment timeline.
In some cases, a reminder may already be scheduled to go out before changes are made to the payment schedule. If you remove or update scheduled payments after the reminder has already been sent, your client may still receive that message.
This does not mean that the payment is still scheduled.
When Are Payment Reminders Sent?
Maroo typically sends payment reminders 30 days before the payment due date.
For example:
If a payment was originally scheduled for April 1, a reminder may be sent around March 2.
If the payment is removed after the reminder was sent, the client may still see that reminder even though the payment is no longer scheduled.
Will My Client Still Be Charged?
No. If the remaining scheduled payments have been removed, no future charges will be processed.
Even if a reminder was sent earlier, the system will not process payments that are no longer scheduled.
For example:
If payments originally scheduled were removed, no charges will occur on those dates.
What to Expect Moving Forward
Once the remaining scheduled payments are removed:
Your client will not be charged for those payments.
No additional reminders will be sent for those dates.
The system will no longer attempt to process those payments.
Key Takeaway
Clients may occasionally receive a reminder if it was sent before changes were made to the payment schedule. However, if the remaining payments have been removed, no future charges will be processed.
Need Help?
If you want to double-check whether an invoice still has scheduled payments or need help reviewing your payment schedule, our support team is always happy to assist. Contact us at [email protected].