If you recently removed scheduled payments from an invoice but your client still received a reminder, this can happen depending on when the changes were made.
📩 Why Did My Client Receive a Reminder?
Payment reminders are automatically scheduled based on the original payment timeline.
In some cases, a reminder may already be queued before changes are made.
If you remove or update scheduled payments after the reminder has been sent, your client may still receive that message.
👉 This does not mean the payment is still scheduled.
📅 When Are Payment Reminders Sent?
Maroo typically sends reminders 30 days before the payment due date.
Example:
If a payment was originally scheduled for April 1, a reminder may be sent around March 2.
If the payment is removed after March 2, the client may still see that reminder — even though the payment is no longer scheduled.
💳 Will My Client Still Be Charged?
No. If the remaining scheduled payments have been removed:
No future charges will be processed.
Even if a reminder was sent earlier, the system will not process payments that are no longer scheduled.
Example:
If payments originally scheduled for April 1 were removed, no charges will occur on that date.
✅ What to Expect Moving Forward
Once the remaining scheduled payments are removed:
Your client will not be charged for those payments.
No additional reminders will be sent for those dates.
The system will no longer attempt to process those payments.
📌 Key Takeaway
Clients may occasionally receive a reminder if it was sent before changes were made to the payment schedule. However, if the remaining payments have been removed, no future charges will be processed.
📩 Need Help?
Want to double‑check whether an invoice still has scheduled payments or need help reviewing your payment schedule? Our support team is always happy to assist — contact us at [email protected].