If you're trying to submit a payment on behalf of a client and the payment isn't going through, the issue may be related to the email address being entered during the payment process.
Understanding the Issue
When making a payment, the email address entered should belong to the person making the payment.
If you're a vendor or business owner attempting to process a payment on behalf of your client and enter your own email address, the payment may be blocked or fail to process.
This is an intentional security measure designed to ensure payments are properly associated with the correct payer.
What Should I Do Instead?
If your client is paying:
Have the client complete the payment themselves using their own email address.
Ensure the email entered during checkout belongs to the cardholder or the individual making the payment.
Avoid entering your business email when processing a payment on behalf of a client.
Why Is This Required?
Using the payer's email helps:
Verify the identity of the person making the payment
Ensure payment records are accurate
Prevent payment processing issues
Improve security and fraud prevention
Frequently Asked Questions
Can I enter my business email while using my client's card?
No. If you're submitting a payment on behalf of a client, you should not use your own business email address. The email should belong to the client or the person whose payment method is being used.
What happens if I use my own email?
The payment may fail or be prevented from processing, even if the card information is valid.
Need Help?
If you're still having trouble completing a payment after using the correct email address, please contact Maroo Support. Chat or email us at [email protected].