If your clients only see ACH as a payment option—or receive a message that no payment methods are available when trying to pay with a credit or debit card—your Stripe account may require additional verification before card payments can be accepted.
🔍 Why This Happens
Credit and debit card payments are processed through Stripe. If your Stripe account is restricted or requires additional verification, card payments will be unavailable to your clients—even if you’ve selected Credit Card/Debit Card as accepted payment methods on the invoice.
In this situation, your clients may experience one of the following:
Only ACH is available as a payment option
A message appears indicating that no payment methods are available
Credit and debit card options do not appear during checkout
📤 How to Check if Your Stripe Account Needs Attention
Log in to your Maroo Dashboard
Look for a yellow banner at the top of the page
This banner appears whenever Stripe needs additional information or requires you to complete a step, such as:
Accepting the latest Stripe Terms of Service
Providing additional business or identity information
Completing account verification
Follow the prompts in the banner to resolve any outstanding requirements.
✅ What Happens After Verification
Once you’ve completed the required Stripe verification and your account is in good standing:
Credit and debit card payments can be enabled again
Clients will see the available card payment options during checkout (as long as you’ve enabled them on the invoice)
Note: If you sent an invoice before your Stripe account was verified, you may need to update the invoice’s payment methods or resend the invoice after your account has been re‑enabled.
⚠️ Still Having Issues?
If you’ve completed all Stripe verification steps and your clients still can’t pay with a credit or debit card, please contact Maroo Support via chat or email us at [email protected]. Be sure to include:
The invoice link
A description of the issue
Any error messages your client is seeing
Our team will be happy to help identify the cause and get your card payments working again.