Payment timing can vary depending on bank processing, payment type, and timing. If your payment is taking a little longer than expected, it’s usually due to normal banking steps working behind the scenes.
Below are the most common reasons you may notice a delay—and what it means for you.
Weekends and Bank Holidays
Banks only process payments on business days. If a payment is initiated close to or during a weekend or bank holiday, it may take slightly longer to move through the system.
Once normal banking hours resume, processing continues automatically. No action is required on your end.
First-Time Payments
First-time payments may take a little longer to process. This is completely normal and happens while banks complete initial verification checks.
These checks help confirm account details and ensure payments are processed securely and accurately. While this extra step can add a small delay the first time, it’s an important part of keeping transactions safe.
Once verification is complete, future payments typically process faster and follow standard processing timelines.
⚠️ Important: First-time payment delays are temporary and part of standard bank verification. This is a one-time process, and no action is required from you. Learn more here Why Your First Payout Takes a Little Longer
Why Does My Payment Say “Paid” but Is Still Processing?
When a payment shows as Paid, it means your client successfully completed the payment and the transfer has been initiated.
For bank transfers (ACH), funds still need time to move through the banking system before they reach your account. During this period, banks verify and securely route the payment.
📌 Good to know: No action is required from you. Once processing is complete, the funds will be deposited directly into your business bank account.
If a payment takes longer than expected, it’s usually due to standard banking processes like verification, weekends, or holidays. Your payment is still on track—and once processing is complete, funds will arrive automatically.
Is Maroo Holding My Payments?
No, Maroo does not hold your funds. All ACH payments are processed directly through the banking network. Once a payment is initiated, banks handle authorization, verification, and settlement before depositing the funds into your business bank account.
⚠️ Processing time can vary based on the client’s bank, standard banking schedules, and weekends or holidays. These steps are required to ensure payments are completed securely and accurately.
If you ever have questions or need help tracking a payment, contact us at [email protected].