Common Questions from Clients
Find answers to the most common payment-related questions from clients, including payment methods, processing times, refunds, fees, and other payment topics.
4 articles
Can I Pay an Invoice Using a Visa or Mastercard?Learn how to pay your Maroo invoice using a Visa or Mastercard, how to choose the correct card type, and what to do if card payments are unavailable.
How Do I Pay an Invoice by Check?Learn how to pay an invoice by personal check, where to find mailing instructions, and what to do if the check option isn’t available.
Why Am I Being Charged a Fee to Pay an Invoice?Learn why a payment fee may appear on your invoice and who controls these charges when paying through Maroo.
I Was Charged Twice, What Should I Do?Learn why you may see duplicate charges for a payment, what it means if one transaction is still pending, and what to do if a payment is declined or doesn't…