Why Is My First Payout Taking Longer?
If you’re processing your first payment through Maroo, you may notice that the initial payout takes a bit longer than expected. This is completely normal and part of a standard process designed to keep your account secure.
What’s Happening Behind the Scenes
When your first payment is processed, Maroo (through our payment partner) performs a one-time review of your account. This review helps ensure that:
Your account is set up correctly
All required information is verified
Payments are processed securely and in compliance with regulations
During this time, your first payout may be placed on a temporary hold of up to 7 business days. This is a standard industry practice for new accounts.
What to Expect Moving Forward
The good news is that this review only happens once. After your first payout has been successfully completed:
Future payouts are typically much faster
Card payments are usually deposited within 1–2 business days
Your payment flow becomes more consistent and predictable
What Should You Do?
If your first payout is currently processing, there’s no action needed on your end. The funds will be automatically released once the review period is complete.
Need Help?
If you have questions about your payout timeline or would like an update on your account, our support team is happy to assist. Feel free to reach out anytime at [email protected].