If a payment is sent to a bank account that has been closed, there’s no need to worry. Maroo and our banking partners handle this situation automatically to ensure your funds stay safe.
How the Process Works
When a bank detects that the destination account is no longer active:
The payment is automatically identified as unable to be processed
The transaction is marked as failed
No funds are lost or withdrawn permanently
Maroo is promptly notified of the issue, so the status is updated and visible in your account.
Where the Funds Go
Once the payment fails:
The funds are automatically returned to the sender
No manual action is required from you or your client
The return happens through standard banking processes
This ensures a smooth and hassle-free resolution.
This automated system is designed to protect your money at every step. If a payment can’t reach the intended bank account, it’s safely rerouted back—giving you confidence that your funds are always handled securely.
If you need help updating bank details or reissuing a payment, contact us at [email protected].