When you sign up for a Maroo account, your application goes through a review process before it can be fully activated. This helps us keep the platform secure and ensure compliance with payment regulations.
In many cases, activation is quick—but if your account is still pending, it usually means we’re waiting for additional information or some required details haven’t been completed yet.
How to speed up your account approval
To avoid delays, make sure all required information in your account is completed accurately.
The most common missing items are:
✅ Email verification
Make sure you’ve verified the email address used during sign-up.
✅ Business address
Your business address must be complete and accurate.
✅ Phone number
A valid phone number is required for account verification.
✅ Website (if applicable)
If your business has a website, make sure it’s added to your profile.
✅ Bank details
Your bank account information must be connected and verified.
✅ Social media profiles (if applicable)
Adding business social accounts like Instagram or TikTok can help support your application.
✅ SSN or EIN
Depending on your business setup, we may require your Social Security Number or Employer Identification Number.
Additional information we may request
In some cases, our team may need a few more details to complete the review. This can include:
Did you sign up to send invoices?
Were you referred by an existing Maroo client?
If yes, please share their business name—this may help speed up approval.What is your approximate annual sales volume?
Where is your business based?
How long have you been in business?
Providing this information as soon as possible can help us review your account faster.
Check your email for updates
If we need anything from you, we’ll contact you by email or phone.
Be sure to check:
📩 Your inbox
📂 Your spam or junk folder
📱 Any missed calls or voicemails
Responding quickly helps avoid delays.
How long does account review take?
Account reviews can take a few days depending on the information provided and the type of business being reviewed.
Once your review is complete, we’ll notify you with the next steps.
Still waiting or have questions? Reach out to our support team and we’ll be happy to help.