Why this happens
In order to receive payments, contractors must complete their profile and verification details. This typically includes submitting required information such as:
SSN or EIN
Business or personal details
Any additional information needed for payment verification
If this information hasn’t been submitted or approved yet, the contractor won’t be able to accept payments.
What your contractor should do
Ask your contractor to:
Log in to their Maroo account
Complete any missing profile or verification information
Ensure their SSN or EIN has been submitted
Respond to any emails from Maroo requesting additional details
Once their information is submitted, our team will review and approve the account.
After approval
Once the contractor’s account is approved, they’ll be able to accept payments immediately.
Still having trouble?
If your contractor believes they’ve already submitted their information but still can’t accept payments, they can contact Maroo Support directly so we can review their account and help resolve the issue.