💰 Why Your Contractor Can’t Accept a Payment on Maroo
If you’ve sent a payment to a contractor through Maroo and they’re unable to accept it, it usually means their account setup or verification is not yet complete.
Below is why this happens and what your contractor needs to do to resolve it.
⚠️ Why Your Contractor May Not Be Able to Accept Payment
Before a contractor can receive payments on Maroo, they must complete their full account setup and verification process. This may include providing:
SSN or EIN
Business or personal information
Bank account details
Any additional verification documents requested by Maroo
If any of these items are missing, incomplete, or still under review, the payment cannot be accepted yet.
⚠️ Important: Maroo requires verification to keep payments secure, compliant, and protected for both parties.
🧑💻 What Your Contractor Should Do
If your contractor is unable to accept the payment, ask them to complete the following steps:
1. Log in to Their Maroo Account
They should sign in and check their dashboard for any incomplete setup steps or alerts.
2. Complete All Required Profile Information
This includes business details, tax information, and any missing verification fields.
3. Submit Their SSN or EIN
Tax information is required before payments can be processed.
4. Add Their Bank Account Details
A verified bank account is needed to receive deposits.
5. Check Their Email for Maroo Requests
Sometimes additional documentation or verification is required. These requests are sent directly to their inbox.
🔍 What Happens After They Submit Their Information?
Once all required information has been submitted:
Maroo will review the account
The contractor will be notified once approved
They’ll be able to accept payments immediately after approval
⚠️ Important reminder:
Approval times may vary depending on the type of verification needed.
📩 Still Having Trouble?
If your contractor believes they’ve already completed their setup but still can’t accept the payment, they should contact Maroo Support directly.
Our team can review their account, identify any missing information, and help resolve the issue quickly. Chat with us or email [email protected].