If you’ve sent a payment to a contractor through Maroo and they’re unable to accept it, it usually means their account setup is not yet complete.
Here’s why this happens and what steps they need to take.
Why your contractor may not be able to accept payment
Before a contractor can receive payments on Maroo, they must complete their account setup and verification process.
This may include providing:
SSN or EIN
Business or personal information
Bank account details
Any additional verification information requested by Maroo
If any of these details are missing or still under review, the payment cannot be accepted yet.
⚠️ Important: Maroo requires account verification to help keep payments secure and compliant.
What your contractor should do
If your contractor is unable to accept payment, ask them to:
1. Log in to their Maroo account
They should sign in and review their dashboard for any incomplete setup steps.
2. Complete all required profile information
This includes business details, tax information, and any missing verification fields.
3. Submit their SSN or EIN
Tax information is required before payments can be processed.
4. Check their email for Maroo requests
Sometimes additional documentation or verification may be requested by our team.
What happens after they submit their information?
Once all required information has been submitted:
Maroo will review the account
The contractor will be notified once approved
They’ll be able to accept payments right away
Approval times may vary depending on the verification required.
Still having trouble?
If your contractor believes they’ve already completed their setup but still can’t accept the payment, they should contact Maroo Support directly.
Our team can review their account, check for any missing information, and help resolve the issue as quickly as possible. Chat or email us at [email protected].