Maroo recently transitioned our card payment processing to Stripe, and Stripe requires certain verification steps for every account on the platform. These checks help ensure that your payouts continue to move smoothly and securely, and they’re now a standard part of setting up or maintaining your Maroo account.

Log in to your Maroo dashboard and look for a yellow banner at the top of the page. This banner appears when Stripe requires more information to verify or maintain your account.

If the banner appears:

Once submitted, Stripe will review the information.

Most verification reviews are completed within about 48 hours.

Your account status will update automatically once the review is finished.

If Stripe rejects a document, you’ll be notified and asked to upload a corrected version.

When submitting new documents, make sure:

Once you upload the updated documents, Stripe will review them again and notify you when the process is complete.

You might be wondering why we occasionally ask for information you’ve already submitted. For context, Stripe conducts periodic reviews throughout the lifetime of every account. These intermittent checks help ensure that your business continues to operate in accordance with our terms and maintains a secure, compliant payment environment.

Providing updated information during these reviews helps prevent disruptions and ensures your account remains in good standing.

To help the review process go smoothly:

Following these steps helps ensure your account stays active and payments continue processing without interruption.

If you need help uploading documents or locating the verification request, contact [email protected].