If you’re seeing a payment failure with error code 400, it generally means that the request could not be processed due to an issue with the information being submitted. This is a common system response and doesn’t always mean there’s an issue with your account balance.
What error code 400 means
Error 400 is a “Bad Request” error. In simple terms, it means something in the payment request didn’t go through correctly or was missing/invalid, so the system couldn’t process it.
Common reasons this may happen
Missing or incomplete payment details
Incorrect or outdated bank/account information
A temporary issue with the payment request or session
Formatting issues with entered information
What you can do
Double-check that all payment details are entered correctly
Try refreshing the page and submitting the payment again
Log out and back into your account, then retry
Ensure your bank details are up to date
Still having trouble?
If the issue continues, please reach out to support with the following:
Your account email
The amount you’re trying to send
A screenshot of the error (if possible)
Our team will take a closer look and help get this resolved as quickly as possible.