If you are a customer trying to pay an invoice and receive the error “Payment Failed: Please contact your vendor,” the best next step is to contact the business that sent you the invoice and let them know you encountered this message.
Once the business is aware, they can reach out to Maroo Support so we can review their account and help identify what may be causing the issue.
There are several possible reasons this error may appear, including:
Incorrect or incomplete business bank details
The business reaching a processing limit
Account configuration issues
Other technical or account-related factors
Because these checks need to be done on the business’s account, the business owner will need to contact support so we can investigate and resolve the issue as quickly as possible.
Maroo Customer Service: [email protected]