🔍 Why Accounts Remain Pending
When you sign up for a Maroo account, your application goes through a review process before activation. This ensures the platform remains secure and compliant with payment regulations.
In many cases, activation is quick. If your account is still pending, it usually means we’re waiting for additional information or some required details haven’t been completed yet.
⚡ How to Speed Up Your Account Approval
To avoid delays, make sure all required information in your account is completed accurately.
Most Common Missing Items
✅ Email verification → Confirm the email address used during sign‑up
✅ Business address → Must be complete and accurate
✅ Phone number → A valid number is required for verification
✅ Website (if applicable) → Add your business website to your profile
✅ Bank details → Connect and verify your bank account information
✅ Social media profiles (if applicable) → Adding Instagram or TikTok can support your application
✅ SSN or EIN → Required depending on your business setup
📩 Additional Information We May Request
In some cases, our team may need more details to complete the review, such as:
Did you sign up to send invoices?
Were you referred by an existing Maroo client? If yes, share their business name (this may help speed up approval).
What is your approximate annual sales volume?
Where is your business based?
How long have you been in business?
Providing this information promptly can help us review your account faster.
📧 Check Your Email for Updates
If we need anything from you, we’ll contact you by email or phone. Be sure to check:
📩 Your inbox
📂 Spam or junk folder
📱 Missed calls or voicemails
Responding quickly helps avoid delays.
⏱️ How Long Does Account Review Take?
Account reviews can take a few days depending on:
The information provided
The type of business being reviewed
Once your review is complete, we’ll notify you with the next steps.
Still waiting or have questions about your account status? Chat with us or email [email protected] — our team will be happy to assist and help get your account activated as quickly as possible.