If you notice any differences between your Maroo payout records and your bank statement, the first step is to compare both records side by side. This helps identify whether any transactions are missing, delayed, or recorded differently due to processing timelines or fees.
Why This Happens
In some cases, totals in Maroo may not immediately appear to match your bank statement due to factors such as:
Processing times between Maroo and your bank
Transactions appearing on different settlement dates
Multiple payouts being grouped or separated in bank reporting
Because of these timing and formatting differences, amounts may not always align at first glance.
How to Reconcile Your Payouts
To help identify any discrepancies, follow these steps:
Download or review your Maroo payout history for the relevant time period
(To learn more about downloading your sales report, click here.)Open your bank statement for the same date range
Compare each payout transaction against the corresponding bank deposit
Check for:
Missing transactions
Differences in deposit amounts
Timing differences (payout date vs. bank posting date)
Note any specific transactions that do not match or appear unclear
What to Do If You Find Differences
If you notice any mismatched or missing payouts, please reach out to our support team with:
The specific transactions that do not match
The differences you’re observing
The date range you reviewed
This information helps us investigate more efficiently and work toward a resolution for you.
Need Help?
If you need assistance during reconciliation, our support team is happy to help review your payouts with you and ensure everything aligns correctly with your records. Chat us or reach out via [email protected].