If you’ve recently completed a subscription payment but are still being prompted to update your payment, this is usually due to the app or browser not fully refreshing after the transaction.
What’s Happening?
After a successful subscription payment, your account needs a moment to sync and reflect the updated status. If the app or webpage hasn’t refreshed, it may still display the previous state—such as prompting you to update your payment—even though your payment has already gone through.
⚠️ This is a temporary display issue and does not affect your actual subscription.
How to Fix It
To resolve this, simply refresh your app or browser:
On desktop: Refresh the page or restart your browser
On mobile: Close and reopen the app
Once refreshed, your account should update and reflect your active subscription.
When to Try This
We recommend refreshing the app or browser:
Right after completing a subscription payment
If you’re still seeing prompts to update payment after paying
If features tied to your subscription aren’t accessible yet
Still Seeing the Issue?
If the issue persists even after refreshing, our team may need to take a closer look. Please reach out to support and we’ll be happy to assist further.
Need Help?
We’re here to help! If you have any questions or continue to experience issues, feel free to contact our support team for assistance. Chat us or reach out via [email protected].