Why does my payment link load as a blank page?
If your payment link opens to a blank page, it is typically due to issues related to cached data, browser extensions, or an unsupported or outdated browser version.
To resolve this issue, try the following steps:
Clear your browser cache and cookies, then reload the payment link
Disable browser extensions (such as ad blockers or privacy tools) that may interfere with the page
Open the link in an incognito or private browsing window
Switch to a different, supported browser or ensure your current browser is up to date
In most cases, one of these steps will allow the payment link to load correctly.
Why does incognito mode fix payment link issues?
Incognito mode opens the payment link in a fresh, clean window. It doesn’t use saved browsing data or add-ons that can sometimes get in the way.
Because of this, the link is less likely to be affected by past browsing activity or settings, which often helps it load properly. Using incognito mode is a quick and simple way to check whether something in your regular browser is causing the issue.
Need assistance? Contact us at [email protected].