📧 Changing the Recipient of an Invoice
If you need to change the recipient of an invoice—especially when a payment schedule is involved—there are important limitations to understand.
🔒 Why You Can’t Edit the Client Email
Once an invoice has been created and sent, the client email becomes locked. This is intentional, as invoices serve as financial records and must remain consistent for:
Tracking
Payment history
Reporting accuracy
For invoices with payment schedules that are partially paid, this restriction is even more critical. Each scheduled payment is tied to the original recipient’s email, including notifications, reminders, and transaction records. Editing mid‑way could disrupt the integrity of the payment schedule and cause confusion.
📌 When This Typically Happens
This situation often arises when:
The financially responsible party changes
A client update occurs (e.g., switching who will be paying)
A correction is needed to contact details after the invoice has already been sent
While it may seem like a simple update, the system treats this as a structural change, which is why a workaround is required.
✅ Recommended Workaround
If you need to redirect future payments to a different recipient:
1. Edit the Payment Schedule
Go to the invoice in your dashboard
Select Edit invoice → Payment schedule
Remove or delete any remaining scheduled payments
This ensures no future charges are sent to the original recipient.
2. Create a New Invoice
Create a new invoice with the updated client email
Rebuild the payment schedule as needed
Send the new invoice to the correct recipient
👉 Learn more about creating Itemized Invoices
This allows you to continue billing under the correct contact without affecting past records.
💰 What Happens to Previous Payments?
Any payments already completed remain tied to the original invoice and recipient
These records cannot be transferred or reassigned
Past transactions remain unchanged to preserve financial history
⚠️ Important Notes
Signed contracts cannot be edited within Maroo
Invoice history and past transactions remain unchanged for compliance and accuracy
📩 Need Help?
If you’re unsure about these steps or want guidance on the best approach for your situation, our support team is here to help. Chat with us or email [email protected].