If you need to change the recipient of an invoice—especially when there’s a payment schedule involved—there are a few important limitations to keep in mind.
Why You Can’t Edit the Client Email
Once an invoice has been created and sent, the client email becomes locked. This is by design, as invoices serve as financial records and need to remain consistent for tracking, payment history, and reporting purposes.
For invoices with payment schedules that are partially paid, this restriction is even more important. Each scheduled payment is tied to the original recipient’s email, including notifications, reminders, and transaction records. Allowing edits mid-way could create confusion or disrupt the integrity of the payment schedule.
When This Typically Comes Up
This situation often happens when there’s a change in the financially responsible party—such as a client update, a switch in who will be paying, or a correction to the original contact details after the invoice has already been sent.
While it may seem like a simple update, the system treats this as a structural change to the invoice, which is why a workaround is needed.
Recommended Workaround
If you need to redirect future payments to a different recipient, you can follow these steps:
Edit the Payment Schedule
Go to the invoice in your dashboard
Select Edit invoice then select Payment schedule
Remove or delete any remaining scheduled payments
This ensures that no future charges are sent to the original recipient.
2. Create a New Invoice
Create a new invoice with the updated client email
Rebuild the payment schedule as needed
Send the new invoice to the correct recipient
👉 Learn more about creating Itemized Invoices
This allows you to continue billing under the correct contact without affecting past records.
What Happens to Previous Payments?
Any payments that have already been completed will remain on the original invoice and tied to the original recipient. These records cannot be transferred or reassigned, as they are part of your financial history.
Important Notes
Signed contracts cannot be edited within Maroo
Invoice history and past transactions will remain unchanged for accuracy and compliance
Need Help?
If you’re unsure about any of these steps or want help deciding the best approach for your situation, feel free to reach out to our support team—we’re happy to guide you through it. Chat us or reach out via [email protected].