📧 Why You Didn’t Receive a Confirmation Email After Creating an Invoice
If you didn’t receive a confirmation email after creating an invoice, one of the most common reasons is that the invoice was created but not sent.
📝 How Invoice Sending Works
When you create an invoice in Maroo, it is first saved in the system but not automatically delivered.
⚠️ Important: A confirmation email is only triggered once you click Send Invoice. If this step is skipped, the invoice remains in a Created (unsent) state, meaning neither you nor your client will receive any email notifications.
If you attempt to exit without sending, a warning message will appear reminding you that the invoice has not been sent.
You may still be able to view, edit, or share it, but it won’t have been delivered through email. This is often why users don’t receive a confirmation email—they’re expecting it right after creating the invoice, but the sending step hasn’t been completed yet.
🔗 Sharing an Invoice Without Sending
If you prefer not to send the invoice via email, you can still share it manually:
Copy the invoice link and send it directly to your client
Share it through SMS, WhatsApp, or any messaging platform
Attach it to another document or include it in your own email
💡 Tip: You can also set a reminder to send the invoice later if you want to review details before sharing.
📌 Common Reason for Missing Confirmation Emails
Many users expect a confirmation email immediately after creating an invoice. However, the confirmation is only sent once the invoice is actively delivered using the Send Invoice button.
📩 Still Not Receiving Emails?
If you’re certain the invoice was sent but you still haven’t received a confirmation email:
Double‑check your spam/junk folder
Verify that your email address is correct in your Maroo profile
Reach out to our Support team for assistance
We’ll review your account and help resolve the issue quickly. Chat with us or email [email protected].