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Invoice Shows $0 When the Client Opens the Payment Link

If your client opens an invoice link and the amount shows $0, this is usually caused by a browser or device-related issue, not the invoice itself.

First, verify the invoice on your end to make sure the correct amount is set.

You may also try opening the invoice link yourself to see if you’re able to get through to the confirmation page with the correct total. This helps confirm that the invoice was created correctly in the system.

If the amount appears correct for you, the issue may be specific to your client’s device or browser. Cached data or stored cookies can sometimes cause pages to load incorrectly.

Ask your client to try the following:

  1. Open the invoice using a different browser (Chrome, Safari, Firefox, etc.)

  2. Open the link in an incognito/private browsing window

  3. Try paying from another device (phone or computer)

These steps usually resolve display issues like this. If the problem continues, please contact Maroo Support and share the invoice link and screenshots so we can investigate further.

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