Why this happens
In Maroo, each email address can only be associated with one account type at a time. If the email has already been used to create a customer account, it cannot be added as a team member until it’s released from that account.
What you can do
If the person you want to add as a team member previously interacted with Maroo as a client/customer, their email may already exist in the system.
To resolve this, our support team can help free up the email address so it can be used for your team member invitation.
Next steps
Please contact [email protected] and include:
The email address you’re trying to add as a team member
Your Maroo account email
A short note explaining that the email is currently linked to a customer account
Our team will review the request and help release the email so you can successfully add them as a team member.