Gratuity feature is available to all business accounts on Maroo. At the same time if you don't want your clients to see an option to add gratuity, you can always change this in your settings: click here

Clients can only see this option once they made the last payment on the invoice. Example: if invoice contained 3 installments, the client will only see an option to add gratuity once they paid the final third payment.

Why? We want to make sure that our business clients don't come up as desperate asking for gratuity every single payment, hence this option is only offered on the the entire invoice is covered.

By default processing fees are deducted form the business side as we didn't want to discourage clients from adding gratuity on your invoices. At the same time, clients are offered an option to cover the processing fees to ensure that you receive the full gratuity amount. Outside of the processing fees, there is nothing else that Maroo charges.

See below how the process looks like from the client perspective.

Great question! Here is a quick video of the end-to-end process of adding gratuity and how it looks like for your clients. Double click to enlarge the video.

Your clients can use any payment method to add gratuity. Our rationale was to remove any friction around the process.

Yes 🤩 Here is how it looks like. In your account you will mark invoice as paid:

And this is how it looks for your clients

Absolutely. This option doesn't have expiration time so at any moment your clients can login to their account, open the invoice from your business and add gratuity via the button on the screenshot above.

We apply our standard processing times on gratuity payments same as on typical invoices. For card payments it is 1-2 business days, for ACH transfers it is 4-5 business days.

Yes, similar to the normal invoice payments, gratuity payments can be refunded. In this case, we follow our standard refund process.

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