We understand that refunds is always an unpleasant part of running the business. Which is why, when you are processing your payments on Maroo, we help you to make the refunds process as simple and secure as possible.
When a payment is in the Processing status, that means that funds have not been deposited to your bank account hence no refund is possible to be issued. Once you receive the payment to your bank, you can initiate the refund.
Once the refund has been initiated, it will take between 3-10 business days for card refunds and 7-14 business days for ACH refunds.
Once the refund is confirmed, you will receive a respective notification and Maroo will debit your connected bank account for the amount of the refund within the next 2-3 business days.
To initiate the refund click "Refunds" on the left panel of your Maroo Dashboard and follow the system prompts. The total process will take no more than a minute.
Have more questions or need help issuing a refund? Contact us at [email protected].