đ Why This Matters
We receive this question quite a lot â and we get it. Customer experience is critical, and you want to know exactly what your valued clients will see: the notifications they receive, how the payment process looks, and what confirmations they get along the way. Letâs walk through the client journey step by step.
đ© Receiving an Invoice
When you click âEmail Payment Requestâ, hereâs what happens:
Your clients, along with anyone added in the âEmails to ccâ field, will receive an email.
This email includes your business logo, name, invoice amount, details, and any attachments you provided when creating the invoice.
Clients can doubleâclick on any image in the email to enlarge it for easier viewing.
(double click on any picture to enlarge)
From there, clients click âReview & Payâ to begin the payment process. By default, theyâll proceed as a guest, but if they already have a Maroo account, theyâll be offered the option to log in before making the payment.
đł Making a Payment
Regardless of whether they log in or continue as a guest, clients will arrive at the payment screen. Here they:
Connect their chosen payment method (credit card, debit card, or bank transfer, depending on what youâve enabled).
Optionally add a note to help you recognize the transaction.
Once the payment method is connected, they can proceed to complete the payment.
đ After the Payment Is Made
After submitting the payment, clients will see a confirmation screen đ.
From here, they can:
Download a receipt for the transaction.
Receive a confirmation email sent to their inbox, along with everyone added in the âEmails to ccâ field.
This ensures both you and your clients have clear records of the completed payment.
đ© Need Help?
If you have questions about how the client payment experience works or want guidance on customizing your invoices, our support team is here to assist. Chat with us or email [email protected].