If you’re seeing a paywall or unable to schedule a future single contractor payment, this is related to how billing cycles work on the Starter plan.
How Single Payments Work
Single contractor payments can only be processed within your current monthly billing cycle. At this time, future scheduling for single payments is not supported.
This means:
You can process single payments during your active billing cycle
Your billing cycle resets on the 1st day of each month
Once you’ve reached the limit for the current cycle, you’ll need to wait until the next billing cycle begins before submitting another single payment
Example
If you’ve already used your available single payments for May, you may see a paywall when trying to schedule another payment for June in advance.
In this case, you would need to wait until June 1 to process the payment.
Is This a New Update?
No — this is not a new change. This has been the existing behavior for single payments, including accounts on the Starter plan.
While advanced scheduling may have worked in certain situations previously, single payments are currently designed to be processed only during the active billing cycle.
Need More Help?
If you believe you’re experiencing something different or need help reviewing your account, please reach out to Support and we’ll be happy to assist. Contact us at [email protected].